Your satisfaction is critical which is why we’re dedicated to providing you with not only quality products but also excellent service. We’re here to help you whether it’s to check on an order, process an exchange/return, sign up for one of our programs or just to tell us what you think about QuickSwitch CollarsTM.  Our Paw Shake Promise is designed to ensure you receive a product that meets your expectations, including a collar that can withstand your pups many adventures – guaranteed.

Please contact us with any questions by completing the form on our Contact Us page. We can also be reached by email at support@quickswitchcollars.com or phone at 571-293-0883.

How to Order

We accept online orders only to addresses in the United States.  To order online, please use our convenient shopping cart.  All you have to do is select the items you want to purchase and click on "Add to Cart".  When finished with shopping, simply click on ‘Shopping Cart’ on left hand side of the page or ‘View Cart’ button at the top of the page.  You will then be directed to our check out page. When ordering, be sure to select the appropriate size collars and covers based on the size of your pet.  For sizing instructions visit the Sizing page.

 

Payment Methods

We accept all major credit/debit cards:  Visa, MasterCard, American Express, and Discover via secure payment processing. 

 

Shipping and Handling

Purchases are shipped via USPS to arrive within 5 – 7 business days of receipt of the order.  Allow an additional 5 business days for any personalized embroidery.  Our shopping cart will calculate the real time shipping cost to you based on the weight of your order and the service you choose: First Class Mail for orders under 13 ounces, Priority Mail or Express Mail for domestic orders.  A small handling and processing fee is also included with each order.  We strive to ship as fast as possible while keeping shipping costs as low as possible.  

Tracking Your Order

To view your order status, Login to your account and select your order.  Within the order details your tracking number will appear once the product has shipped, typically within 3-5 business days.  You will also receive an email with your tracking number so you can track your order via the USPS web site.  Have additional questions, email us at support@quickswitchcollars.com. 

Production Time

Because we demand the highest quality, our collars are specially made in the United States. For all in-stock items, we will ship within 3 business days of receiving your order.  If a particular collar is out of stock, we will make more as soon as possible in order to bring you the colors and styles you want as quickly as we can.   Out of stock orders can usually be filled within 7-10 business days of ordering although sometimes it can be longer depending on availability of certain items.

Warranty Information

We offer a Limited Structural Warranty on all of our Base Collars for the life of your pet.  Structural components include hardware, webbing, Velcro, and reinforced "x" stitching.  Should any of these components fail, simply contact us and we will repair or replace the defective component.  Customers must be registered at check out or within 60 days of purchase to be covered by warranty.

Our structural warranty is not guaranteed against damage caused by chewing.  The collars are constructed using high quality materials and workmanship, however they are not indestructible.  We are happy to offer you a replacement collar for $10 if your collar is destroyed by chewing. 

Please note:  Additional charges will apply if more than (2) pieces need to be replaced or if any components are missing and not returned. Products that have been cut/altered will not be replaced/repaired.

Returns & Exchanges

If for any reason you are not satisfied we will gladly exchange your purchase for another item or provide you with a refund within 30 days of purchase.  All refunds will be credited per the original form of payment. Unfortunately sales on personalized items are final and cannot be returned. Return the product along with your name, address, phone number, customer ID#, and reason for return. 

Embroidery is a process that cannot be undone.  Therefore, once an order has been placed it cannot be cancelled, returned, or exchanged. Please double check for spelling, punctuation and capitalization errors before submitting your order. If you realize you have made an error, email us right away at support@quickswitchcollars.com to make a correction. We may or may not be able to catch this once the order leaves billing and goes to production. A change fee of $10 may apply. If an order has already been processed, we will not be able to make your correction and your item(s) will ship as you originally ordered. 

Return the product along with your name, address, phone number, customer ID#, and reason for return. Repairs or replacements covered by warranty will be shipped back to you free of charge. We ship within 5 business days via USPS. 

Mail Item to:

QuickSwitch Collars, LLC Returns
43150 Broadland Center Plaza, Suite 124 / 4032
Ashburn, VA 20148

Please email us at support@quickswitchcollars.com with questions

Giving Back

QuickSwitch Collars was founded with the belief that we must help our canine friends in need and support organizations dedicated to the health and wellness of animals. With our featured “Give Back” collar of the month, 20% of the proceeds goes to non-profit organizations that help dogs find loving homes.  The organization we donate to is chosen by our “Dog of The Month” who is featured in the QuickSwitch Dog Park.

We are always interested and willing to help support local or national events to raise money and awareness for animal organizations.  To discuss ways we can help your cause, please use the Contact Us form to provide information about your organization and the date of your event.